Privacy Policy

Pulse SportsTECH ("we", "the platform"), operated by TEXERN Technologies Pvt. Ltd., helps clubs, academies, players, parents, coaches, tournament organisers, officials, sponsors and vendors run sport. This policy explains what we collect, why, who sees it and how you can remove it.

What we collect

• Account details: name, mobile number, email (optional), role and profile photo.
• Sport and athlete records you or your club enter: Athlete Passport, batches, attendance, performance, fitness and health card details (height, weight, injuries), match availability, certificates, media, and career history. Health and fitness details are sensitive and are shown only to you, your parent or guardian login, and the club and coaches you belong to.
• Club, tournament and marketplace activity: registrations, fixtures, results, sponsorships, vendor listings and orders, support tickets and messages.
• Payments: the fact, amount, date and reference of a payment. Card, UPI and bank details are entered on Razorpay's checkout and are never stored by us.
• Device information: a push-notification token so we can send you alerts, and basic logs (sign-in time, IP address) used for security.

How we use it

• To run your account and show you the features of your role.
• To let clubs and coaches manage players, and to let parents follow their child's progress.
• To process payments, issue receipts and invoices, and keep the accounting records the law requires.
• To send notifications you need (fees, matches, tournaments, support replies).
• To keep the platform secure and to investigate misuse.

We do not sell personal data and we do not use it for third-party advertising.

Who else sees it

• Your club, academy and coaches, and a linked parent or guardian, see the records that relate to the player.
• Tournament organisers see team and player details needed to run a tournament you register for.
• If you turn on directory visibility (Find & Connect or the Athlete Passport directory), other members can see the profile details you chose to show.
• Service providers who process data for us: Razorpay (payments), our hosting provider, and SMS and push-notification delivery services.
• Authorities, where the law requires it.

Children

Players under 18 use the platform through a parent, guardian or their club. A parent or guardian can view the child's Athlete Passport and act on it through the shared login.

Retention and deletion

You can delete your account at any time from Account → Delete account in the app, or on the account deletion page. Your login is closed and your name, contact details, photo and personal sport records are removed immediately. Payment, invoice and receipt records are kept for the period Indian tax and accounting law requires, without your name or contact details attached. Records that belong to a club (for example club fees) remain with the club.

Security

Data is sent over encrypted connections and access is limited by role. No system is perfectly secure; please protect your login and tell us at once if you suspect misuse.

Your choices

• Update your details from your profile, or ask Support to correct them.
• Turn notifications off in your phone settings.
• Choose whether you appear in member directories.
• Delete your account as described above.

Changes and contact

We will update this page when our practices change. Questions or requests: use Help & Support in the app.